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shipping Returns

 

Free Shipping within the United States!

It is our mission to make eco-fashion wearable and affordable wherever you are!

Therefore, we provide free USPS domestic shipping! If you're within the United States, we never charge for outgoing or return shipping, unless you want to upgrade your shipping method.

If you are an international customer, we ship with DHL. Their ‘Standard’ Method rate is $15 and takes 2 to 4 weeks to deliver. If you would like to upgrade your shipping to the ‘Express’ Method, it is $29 and takes 2 to 4 business days to deliver. Our carriers unfortunately do not let us pay for international returns, but if you make an exchange, we'll gladly ship your exchange back to you at no cost. If you have any questions, feel free to email us at returns@amourvert.com

Return Policy

We hope you enjoy your Amour Vert garments. Our priority is to make sure you love them. If for any reason you are not completely satisfied, we'll do all we can to make it right. We'll gladly accept the return of any unworn Amour Vert garments for an exchange or return for full refund within the first 30 days of purchase. Thereafter, but still within 90 days of your purchase date, we will accept exchanges or returns for store credit only. Please note that ALL SALE ITEMS ARE FINAL SALE.

If you have received your Amour Vert garment as a gift, we will gladly exchange size and/or color.

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the “My Account” menu and click the “Return Item(s)" button. The return label is valid for 24 hours after it has been issued. Should you need more assistance, please contact us at customerservice@amourvert.com.

Returns are processed Monday through Friday.  We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We pay for all shipping on domestic returns and exchanges. International customs requirements unfortunately don’t let us provide prepaid shipping labels for our international customers, but we will gladly pay for the outbound shipping on international exchanges.

If you have any questions feel free to email us at returns@amourvert.com.



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