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FAQ

Ordering

What payment methods does Amour Vert accept?

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shops.

 

I have a questions about my order, what should I do?!

Have a question? E-Mail us at hello@amourvert.com. We’re here 9:00am to 5:00pm PST. We’re will gladly answer any of your questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.  You can pretty much ask us anything you want to know and we will get you answers!

Shipping

When will my order ship out?

Depending on the availability of the item, your order will ship out no later than 48 hours from your purchase date. If anything were to change, we will contact you. Orders placed after 1 pm on Friday will be processed the following Monday morning, major Holidays excluded. 

Expedited orders will be processed and shipped out same day when placed by 1 pm PT.

Where does your clothing ship from?

All orders ship from our warehouse in beautiful San Francisco, CA.

 

How long does it take my order to arrive? Can it be expedited?

All domestic orders ship absolutely free via UPS Ground and take 5-7 business days to arrive unless otherwise stated. At checkout, you can choose UPS 2-Day expedited shipping for $20 or UPS Next Day for $40.

 Unfortunately, we cannot ship to P.O. Boxes.

Does Amour Vert ship internationally?

We currently offer shipping to the US Only.

 

Returns & Exchanges

Returns

If for any reason you are not 100% happy with your Amour Vert purchase, we will gladly process returns back to original form of payment for items purchased within 30 days. Simply head to amourvert.com/returns and enter your email address to begin the return process. 

amourvert.com/returns

Final Sale items cannot be returned or exchanged.

If your order is damaged upon arrival, we’ll gladly take it back. Otherwise, we will accept only items that are returned unworn and undamaged with tags still attached. An in-home try-on is perfectly acceptable.

 

Exchanges

We are unable to process exchanges right now as we are a small-batch, local retailer. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

 

Fit, Sizing and Care

What size should I get?

Sizing varies from brand to brand.  Check out our Women's Sizing Guide to find out what size in Amour Vert works best for you.

 

Where can I try things on?

We have a San Francisco brick and mortar in the trendy Hayes Valley district that you can stop by if you're in the area!

 

What are the care instructions for my new garments?

We design all of our clothes with cleaning in mind, therefore all of our T-Shirts can be machine washed on cold and tumbled dry.  Other pieces can all be hand washed and air dried.

 

Other Stuff

How do I stay up to date?

Become a fan and sign up to our newsletter; don't worry, we won't bombard you with constant e-mails.

 

Do you offer gift cards?

Yes, you can buy gift cards here.

Gift Cards are online only and available only in the US. They never expire or have any additional processing fees.

They are delivered via email and you can enter your unique code during checkout. If you don't spend all the amount in one order, the remainder can be used on your next order. You can also use it towards tax and shipping.

Unfortunately, gift cards are excluded for promotions and discounts. 

They are not redeemable for cash except when required by law.

I’d like to sell Amour Vert in my store/boutique, what do I do?

Contact our wholesale team using sales@amourvert.com or check us out on joor.com. We are always happy to make new friends and partners.  Someone will get back to you about opportunities and possibilities.

 

Where is your clothing made?

All of our amazing designs are created out of our offices in San Francisco and almost all of our manufacturing is done in factories within a 20 mile radius of us.  Recently we have begun to source for our luxurious heavier knitwear from friends and trusted partners overseas.

 

What does being Sustainable mean to Amour Vert?

Sustainable to us means simply being smart about the decisions made in our design and manufacturing process.  We strive to have the lowest impact on our environment and other people we possibly can.

 

Amour Vert means 'Green Love' in French...but why a French name?

Our founder and designer, Linda Balti, is Parisian.  She moved stateside in 2009 and began creating Amour Vert when she saw a real need in the marketplace for fashionable, reasonably priced, eco-conscious clothing.

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